Job Opportunity - GRT Welfare Benefits Support Worker

22nd April 2026

Would you like to support people in real life situations, where welfare benefits advice can make a real difference?

We are currently seeking a Welfare Benefits Support Worker to join the Dorset GRT Advocacy Project, a partnership supporting Gypsy, Roma and Traveller (GRT) communities across Dorset and BCP. You will use your knowledge and experience to support frontline advocacy work and help ensure people can access the support they are entitled to.

Launched in 2024, the Dorset GRT Advocacy Project brings together Citizens Advice Central Dorset, Kushti Bok, and Citizens Advice Bournemouth, Christchurch and Poole. The project provides information, advice and one-to-one advocacy, and works to raise awareness of the challenges faced by GRT communities locally and nationally.

Hours: 5.5 hours per week
Salary: £16.03 per hour
Closing date: 30 April 2026

What we’re looking for:

Essential requirement: Candidates must hold a recognised advice work qualification (such as the Citizens Advice Adviser Certificate or equivalent) and have substantial recent experience of delivering advice. Applications without this will not be considered.

• Substantial recent advice work experience across a range of subject areas
• Demonstrable knowledge of welfare benefits, including disability and sickness benefits and tribunal preparation
• An understanding of the issues facing people from marginalised communities
• Strong communication skills - written and verbal - with experience of negotiation and representation
• An ordered approach to casework and willingness to follow agreed procedures
• The ability to work independently, prioritise workload and meet deadlines
• A flexible, team-focused approach and willingness to undertake ongoing training
• A commitment to the aims and principles of the Citizens Advice service and its Equal Opportunities policies

How to Apply
To apply, please complete the official application form using the job description, person specification, and guidance notes., all of which you can find on Work with Us – Citizens Advice Central Dorset
Please submit your completed form electronically to: hr@centralca.org.uk. Do not include a CV, as it will not be considered as part of the application process